At Nightmare Origins, we are dedicated to delivering high-quality apparel and ensuring a seamless shopping experience for our valued customers. To maintain transparency and trust, we have established the following chargeback policy:
Order Confirmation and Shipping:
• Order Acknowledgment: Upon placing an order, you will receive an email confirmation detailing your purchase.
• Shipping with Tracking: All orders are shipped via reputable carriers and include tracking numbers. Once dispatched, you will receive an email with the tracking information, allowing you to monitor your shipment’s progress.
Issue Resolution and Customer Support:
• Communication: If you encounter any issues with your order, such as delays, damages, or discrepancies, please contact our customer support team at Nightmareorgins@gmail.com. We are committed to resolving any concerns promptly and effectively.
• Proactive Updates: In the event of unforeseen circumstances affecting your order, we will proactively communicate with you via email to provide updates and solutions.
Chargeback Policy:
• No Chargebacks: By making a purchase with Nightmare Origins, you agree not to initiate chargebacks with your credit card issuer or payment provider for any issues related to your order. We are dedicated to working directly with you to resolve any concerns.
• Resolution Process: Before considering a chargeback, we kindly request that you allow us the opportunity to address and resolve your concerns. Our customer support team is here to assist you and ensure your satisfaction.
Customer Satisfaction Incentive:
• 15% Discount Code: As a token of our commitment to your satisfaction, if any issue with your order that requires resolution, we will provide you with a 15% discount code for use on a future purchase.
Acknowledgment:
By completing your purchase, you acknowledge and agree to this Chargeback Policy. Initiating a chargeback without first allowing us the opportunity to resolve any issues may be considered a breach of this agreement. In such cases, Nightmare Origins reserves the right to pursue legal action to recover any losses incurred, including but not limited to business expenses, legal fees, research costs, and loss of income.
Contact Information:
For any questions or concerns regarding this policy or your order, please reach out to our customer support team at:
• Email: Nightmareorgins@gmail.com
We appreciate your understanding and cooperation in adhering to this policy, which helps us continue to provide quality products and services to all our valued customers.
Please note: This policy is designed to foster open communication and prompt resolution of any issues. While we strive to address all concerns amicably, initiating a chargeback without prior communication may lead to further action, including reporting to credit agencies, which could impact your credit score.
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